Customer service

Everything about ordering, delivery and returns.

The questions we get most, answered straight.

Shipping

Delivery and lead times

When your parcel leaves, when it arrives and what it costs.

How much does shipping cost?

Shipping is free on all UK orders, with no minimum spend. The exact conditions are in our Shipping Policy.

How fast will my order arrive?

Orders are processed within 1–3 business days. Delivery takes a further 5–10 business days, so 6–13 business days in total. See our Shipping Policy.

Can I track my order?

Yes. As soon as your order ships you will receive an email with a tracking link. You can also check the status on our Track your order page.

Do you ship internationally?

We currently ship within the United Kingdom only (England, Scotland, Wales and Northern Ireland). See our Shipping Policy.

Returns

Exchanges and returns

What your rights are and how to use them.

How long do I have to change my mind?

You can request a return within 30 days of receiving your order. Items must be unworn, unwashed and returned in their original condition with all tags attached. See our Return & Refund Policy.

How do I send something back?

Email support@bahriz.com with your order number and the item(s) you would like to return. Once approved, we send you a free prepaid return label and instructions. See our Return & Refund Policy.

When do I get my money back?

Once your return has been received and approved, your refund is made to your original payment method within 10 business days. Your bank may need a few extra working days for the funds to appear. See our Return & Refund Policy.

What if my item arrives damaged or incorrect?

Email us within 30 days with your order number and clear photos of the issue, and we will send a replacement or a full refund. This does not affect your rights under the Consumer Rights Act 2015. See our Return & Refund Policy.

Payment

Payment and receipts

How you pay and what you get afterwards.

Which payment methods do you accept?

Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and Shop Pay. Availability can depend on your device and location, and the options are always shown at checkout. See our Payment Policy.

Is it safe to pay here?

Yes. Payments are processed securely by trusted, PCI DSS compliant payment providers using encrypted connections. We never see or store your full card details. See our Payment Policy and Privacy Policy.

When is my card charged?

Your payment is taken when you place your order. If we cannot fulfil your order, you receive a full refund. See our Payment Policy.

Do I get a receipt?

Yes. You will receive an order confirmation email with a full overview of your purchase straight after checkout. All prices include VAT where applicable, see our Terms of Service.

Still need help?

We are happy to help.

Send us your order number and a short message and we will get back to you as soon as we can.

Get in touch