Refund policy
Last updated: 27 October 2026
Returns within 30 days
Not quite right? You can request a return within 30 days of receiving your order.
To qualify, items must be returned in their original condition: unworn, unwashed, with all tags still attached and in the original packaging. Proof of purchase, such as your order confirmation, is required.
How to return an item
- Email support@bahriz.com with your order number and the item(s) you would like to return.
- Once your request is approved, we will send you a prepaid return label and instructions on where to send your parcel.
- Pack the item(s) securely and send the parcel within 14 days of approval.
Returns sent without prior approval cannot be accepted.
Damaged, faulty or incorrect items
Please check your order as soon as it arrives. If an item is damaged, faulty or not what you ordered, email support@bahriz.com within 30 days with your order number and photos, and we will put it right with a replacement or full refund. This does not affect your rights under the Consumer Rights Act 2015.
Items we cannot accept for return
For hygiene reasons, the following cannot be returned unless faulty:
- Underwear, lingerie and swimwear where the hygiene seal or liner has been removed
- Pierced earrings and other pierced jewellery
- Personalised or made-to-order items
- Gift cards
Not sure whether your item can be returned? Just get in touch and we will be happy to help.
Exchanges
We do not offer direct exchanges. The quickest way to get a different size or colour is to return your original item and place a new order once your return has been approved.
Your right to cancel (UK customers)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. This also applies to sale items. To cancel, simply email support@bahriz.com within this period and return the items within 14 days of telling us. Please handle the items only as you would in a shop; we may reduce your refund if an item has lost value through handling beyond what is needed to check its style, fit and quality.
Refunds
Once your return arrives, we will inspect it and email you to confirm whether your refund has been approved. Approved refunds are made to your original payment method within 10 business days, and for cancellations no later than 14 days after we receive the item back or you provide proof that you have sent it. Your bank or card provider may need a few extra days to process the refund.
If you have not received your refund within 15 business days of approval, please contact us at support@bahriz.com.
Contact information
Store name: BAHRIZ
Company name: Berudo Group Spain S.L.
Company Address: Avenida Ricardo Soriano 29, 29601 Marbella, Málaga, Spain
Warehouse Address: 68 Kellogg Ln, London, ON N5W 0B4, Canada
Company nr.: B70974340
Phone: +44 20 7889 8879
Email: support@bahriz.com
Monday to Friday | 09:00 – 17:00 (UK time)
Weekends | 11:00 – 16:00 (UK time)
We aim to respond to your inquiries within 24 hours.