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Why customers choose BAHRIZ
Timeless pieces, honest prices and service that makes ordering easy.
About usFrequently asked questions
Do you ship across the UK?
- Yes, we ship exclusively within the United Kingdom, with free delivery to both residential and business addresses in England, Scotland, Wales and Northern Ireland.
- Please double-check your delivery details at checkout to help avoid any delays. See our Shipping Policy for full details.
How long does delivery take?
- Orders are processed within 1–3 business days (Monday to Friday), with delivery a further 5–10 business days (6–13 business days in total).
- These are estimates and can vary depending on your location and the carrier. See our Shipping Policy.
Is shipping really free?
- Yes, we offer free shipping on all UK orders, with no minimum spend.
- There are no hidden delivery charges added at checkout. See our Shipping Policy.
Can I return an item if I change my mind?
- Yes, you can request a return within 30 days of delivery, as long as the item is unworn, in its original condition, with tags attached and in its original packaging.
- Returns are free: we send you a prepaid return label. For full details, please see our Return & Refund Policy.
How long do refunds take?
- Once your return is received and approved, your refund is processed within 10 business days to your original payment method.
- Your bank or payment provider may need a little extra time to show the funds on your statement. See our Return & Refund Policy.
What should I do if my order arrives damaged?
- Get in touch within 30 days of delivery with your order number and clear photos of the damage.
- We'll send you a free replacement or a full refund, in line with UK consumer-protection law. See our Return & Refund Policy.
Are your products covered by a guarantee?
- Yes, all products are covered by the statutory guarantee under the UK Consumer Rights Act 2015 (goods as described, of satisfactory quality and fit for purpose).
- This covers faults present at the time of delivery, but not damage caused by misuse or improper handling. See our Terms of Service.
Which payment methods do you accept?
- All major credit and debit cards, including Visa, Mastercard, Maestro and American Express.
- We also support Apple Pay, Google Pay and Shop Pay, depending on availability at checkout. See our Payment Policy for details.
Is my payment information secure?
- Yes, all payments are handled by trusted third-party providers over encrypted connections.
- BAHRIZ never stores your full card details on its own servers. See our Payment Policy and Privacy Policy.
How can I contact customer service?
- Email: support@bahriz.com
- Phone: +44 20 7889 8879
- Monday – Friday: 09:00 – 17:00 (UK time)
- Weekends: 11:00 – 16:00 (UK time)
We aim to respond to all enquiries within 24 hours. All company details are on our Contact page.





